Payments Policy

• After our availability confirmation email, you are required to pay *25% of total cost in advance to secure your booking, Se7en Travels will confirm your booking once you send us the proof of payment by email info@se7entravels.com.

* 25% Not applicable to our tourism partners (special conditions).

• The rest of the payment should be done 30 days prior to the Tour/Program beginning date. If we do not receive this final payment we will consider the reservation as cancelled, and apply our cancelation policy.

• For booking transfers, please consider our confirmation email as your reservation.

* 25% NOT APPLICABLE FOR TOURISM PARTNERS

Prices

• The charged price includes VAT at the legal rate and all the
expenses for the driver/guide and vehicle used for the
tour / program.

• The following costs are not included, unless explicitly mentioned: personal expenses, exclusive guide (not the driver), meals, drinks, accommodation, tickets for monuments and museums.

• The agreed price can be updated by unexpected costs, like: (fuel increase, accommodation, meals),
unexpected changes to the tour / program or reasons
imputable to the customer.

 
• Expenses directly related to customers and complementary to
the tour / program are paid directly by the customer.

Luggage

• The customer must inform in advance the number of luggage to hire the suited car.

• If the hired vehicle is not suited for the transport, additional fees
to upgrade the vehicle will be charged.

Cancellation Policy

Se7en Travels gives the following treatment to cancellations: 

• If you cancel 8 days or more prior to your arrival, your cancellation will be free of charge. 

• Less than 8 days Se7en Travels will charge 25% of the hired service.

 •NO-SHOW or 48h before the agreed pick-up time Se7en Travels will charge 100% of the hired service.

Please Note: In case of unexpected reasons, we will gladly work with you to try to reschedule the tour/program.

Claims

• The customer must use the contacts on the website footer to contact
Se7en Travels.

• All complaints have a direct response from the manager.

• There is a complaints book available, mandatory by the portuguese law.

Refunds

• All requests for reimbursement by the customer will be analysed
in a case by case basis and granted only in situations directly
attributable to Se7en travels. 

Routes

• The routes and locations mentioned in the programs may be
subject to alteration without notice in accordance with the
following conditions: time available, weather conditions,
customer requests, lack of access to sites or other unforeseen
factors.